Shipping policy

Welcome to Hommere. We prioritize a seamless delivery process to ensure your premium products reach you efficiently. Below is our comprehensive shipping framework designed for your convenience.

1. Delivery Coverage

To maintain the highest service standards, we currently fulfill orders exclusively within the United States. International shipping is not available at this stage.

2. Fulfillment Timeline

We understand the excitement of receiving your order, and we work diligently to process every request promptly.

  • Order Cut-off Time: 5:00 PM (PST), Monday through Friday.

  • Handling Duration: Your order will be prepared and dispatched within 1 to 3 business days.

3. Transit Estimates & Logistics

We believe in realistic delivery windows to avoid any inconvenience.

  • Shipping Method: Standard Ground Shipping.

  • Transit Time: 6 to 9 business days.

  • Flat Shipping Rate: $3.99 per order.

  • Total Delivery Expectation: You can anticipate your package within 7 to 12 business days (Processing + Transit).

4. Our Logistics Partners

To guarantee secure handling, we utilize a network of reliable domestic carriers, including:

  • United States Postal Service (USPS)

  • FedEx

  • United Parcel Service (UPS) Note: Carrier selection is optimized based on your specific location and the package dimensions.

5. Shipment Monitoring

Stay updated on your package’s journey. Once dispatched, a unique Tracking Number will be sent to your registered email. Data typically populates on the carrier’s tracking portal within 24 hours.

6. Commitment to Address Integrity

Accurate delivery depends on correct information. We kindly request you to double-check your shipping details at checkout. Hommere cannot assume liability for orders sent to incorrect addresses provided during the purchase process.

7. Order Adjustments & Cancellations

Our system is designed for speed, which limits the window for changes:

  • The 12-Hour Grace Period: You may request a cancellation or modification within 12 hours of placing your order.

  • Post-Fulfillment: Once an order is processed or handed over to our carriers, it enters the "Shipping Phase." At this point, we cannot stop or change the shipment. You will need to initiate a return once the item arrives.

8. Handling Transit Issues

While we take every precaution, if your order arrives with visible damage or fails to appear by the scheduled date:

  • Please notify us at support@hommere.shop within 48 hours of the expected delivery.

  • Kindly include your order ID and clear photographic evidence of any damage for a swift resolution.

9. Transactional Details

All financial transactions are processed in United States Dollars (USD). Any applicable state or local taxes will be clearly itemized at the final checkout stage.

Contact Our Support Team

For further inquiries regarding your shipment, feel free to reach out:

  • Brand Name: Hommere

  • Dedicated Email: support@hommere.shop

  • Phone Support: +1 916-897-6507

  • Physical Office: 6916 Sunrise Blvd, Suite G, Citrus Heights, CA 95610, United States

  • Operational Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)