FAQs

Welcome to the Hommere help center. We believe in keeping things simple and clear for our shoppers. Below, you will find honest, straightforward answers about how we run our store, ship our products, and handle returns.

🛒 Ordering & Changes

How do I place an order?

Shopping with us is easy. Browse our store, add your favorite items to your shopping cart, and head over to the checkout page. Fill in your shipping address and payment details, and click confirm to complete your purchase.

Can I cancel or change my order after paying?

Yes, but you need to act quickly. We give you a 12-hour window from the moment you place your order to request a cancellation or change. Please email us right away at support@hommere.shop if you change your mind. Once those 12 hours pass, your order enters the processing phase and cannot be stopped. However, you can still return it to us once it arrives.

Will I get a receipt for my purchase?

Absolutely. The moment your order goes through, our system automatically sends a clear order confirmation and digital invoice directly to your email address.

What should I do if my package arrives damaged or broken?

We do our best to pack everything safely, but accidents can happen during transit. If your item arrives damaged or isn't what you ordered, please email us at support@hommere.shop within 48 hours of delivery. Include your order number and a couple of clear photos of the damage, and we will send a brand-new replacement or give you a full refund immediately.

📦 Shipping & Delivery

Where do you ship your products?

Currently, we only ship to addresses within the United States. We do not offer international shipping at this time.

What is your daily order cut-off time?

Our daily cut-off time is 5:00 PM PST, Monday through Friday. If you place your order before 5:00 PM on a weekday, our team begins working on it that same day. Orders placed over the weekend or after the cut-off time will be handled on the next working day.

How long does handling and delivery take?

  • Handling Time: It takes us 1 to 3 business days (Monday to Friday) to pack and hand over your order to the carrier.

  • Transit Time: Once shipped, the courier takes 6 to 9 business days (Monday to Friday) to deliver the package to your door.

  • Total Delivery Time: You can expect your package to arrive within 7 to 12 business days from the day you placed your order.

How much do you charge for shipping?

We keep our rates simple. Standard shipping costs a flat fee of $3.99 for all orders within the United States. There are no hidden fees or unexpected costs when you check out.

Which shipping companies do you use?

We partner with top domestic shipping networks to ensure your items arrive safely. Your package will be delivered via USPS, FedEx, or UPS. Our system automatically chooses the best carrier for your specific location and package size.

How can I track my shipment?

As soon as your package leaves our hands, we will send you an email with a unique tracking number. Please give the shipping carrier about 24 hours to update their system so you can see the live tracking status.

🔄 Returns, Refunds & Exchanges

What is your return window?

We want you to love your purchase. If you are not happy with your item, we offer a 30-day return policy. This means you have exactly 30 days after receiving your package to get in touch with us and request a return.

Are returns free, and do you charge a restocking fee?

 Yes, returns are 100% free. We do not charge any restocking fees ($0.00), and we will provide you with a pre-paid shipping label so you don't have to pay for return shipping. You will get a full refund of your original purchase price.

What condition must items be in to qualify for a return?

To get a full refund, your item must be in the exact same condition you received it. This means it must be brand new, unused, unworn, have all the original tags attached, and be kept inside its original box or packaging.

How do I start a return process?

Simply drop us an email at support@hommere.shop. Let us know your order number and why you want to return the item. If your return meets our window, we will email you a pre-paid return label along with clear instructions on how to send the package back to us.

When will I get my money back?

Once your return package arrives at our warehouse, we will inspect the item. If everything looks good, we will process your refund instantly. The money will automatically go back to the original card or payment method you used during checkout. Please allow up to 10 business days for your bank to clear and post the funds to your account.

Can I exchange an item for something else?

Yes, we are happy to help with exchanges within our 30-day window. If you need a different size or want a different item instead, please send an email to our support team with your current order details, and we will set things up for you.

💳 Payments & Security

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. If you prefer a faster checkout, we also fully support safe digital wallets like PayPal, Shop Pay, Apple Pay, and Google Pay.

Is it safe to use my card on your website?

Yes, your security is our main priority. Our entire store is protected by SSL encryption technology, which completely scrambles your data during transmission so no one can steal it. We are also fully compliant with PCI-DSS standards, meaning we never store your full credit card details on our own servers.

What currency do you charge in?

All prices on our store are listed in United States Dollars (USD), and all checkout transactions are processed in USD.

Will I be charged sales tax?

Sales tax is calculated based on the state and zip code you are shipping your order to. The exact tax amount will be clearly displayed on your screen right before you make your payment.

🏢 Store & Contact Info

  • Store Name: Hommere

  • Email Support: support@hommere.shop

  • Phone Number: +1 916-897-6507

  • Physical Address: 6916 Sunrise Blvd, Suite G, Citrus Heights, CA 95610, United States

  • Business Hours: Monday through Friday, 9:00 AM to 5:00 PM (PST)

  • Live Chat: You can also chat with us live by clicking the chat icon found on our website homepage.