Refund policy

At Hommere, we want you to be completely satisfied with your purchase. If a product does not meet your expectations, we offer a straightforward, hassle-free return and refund process.

1. The 30-Day Evaluation Period

We provide a 30-day return window starting from the exact date your package is delivered. Regrettably, if more than 30 days have elapsed since delivery, we are unable to approve a refund or exchange.

2. Return Conditions & Acceptable Scenarios

To quality for a successful return, items must be sent back in their original state: unworn, unused, containing all original tags, and inside the initial packaging. We accept return requests for the following circumstances:

  • Products that arrive defective, broken, or damaged.

  • Shipments containing the wrong item or incorrect order.

  • Customer preference changes (including change of mind, incorrect size selection, or unwanted gifts).

3. Step-by-Step Return Procedure

To initiate a return, please follow these steps:

  • Initiation: Send an email to our support desk at support@hommere.shop to log your request.

  • Documentation: Please mention your unique Order ID, the reason for the return, and attach clear photos if the item is physically compromised.

  • Routing: Once our team verifies and approves the request, we will provide clear instructions on how to send your package back.

  • Official Return Hub: 6916 Sunrise Blvd, Suite G, Citrus Heights, CA 95610, United States.

4. Prompt Reporting for Damaged Deliveries

We highly recommend inspecting your package immediately upon arrival. If you encounter a defective, damaged, or incorrect item, notify us within 48 hours at support@hommere.shop. This allows us to investigate immediately and resolve the issue without delay.

5. Refund Processing Timeframes

Upon receiving and evaluating your returned item at our facility, we will update you via email regarding the status of your refund.

  • Approval: Following a successful inspection, your refund is instantly initiated back to your original payment method. The standard timeframe for funds to clear is 10 business days.

  • Banking Delays: Please note that financial institutions and credit card issuers may require additional processing days to post the balance to your account.

6. Zero Return Fees (Complete Transparency)

We aim to make your shopping experience entirely risk-free. Therefore, we maintain a strict policy regarding return expenses:

  • Restocking Fees: $0.00 (We never charge a restocking fee).

  • Return Shipping Costs: $0.00 (Hommere provides a complimentary, pre-paid return shipping label for all authorized returns).

  • Net Refund: You will receive 100% of the initial purchase amount back.

7. Product Exchanges

If you prefer an exchange over a refund, we are happy to assist within the same 30-day window. Kindly email our customer care team with your order details and specify the alternative product or size you wish to receive.

Customer Support Framework

For any questions regarding our return process, please get in touch with our dedicated help desk:

  • Store Name: Hommere

  • Email Support: support@hommere.shop

  • Phone Contact: +1 916-897-6507

  • Physical Address: 6916 Sunrise Blvd, Suite G, Citrus Heights, CA 95610, United States

  • Operating Hours: Monday – Friday, 09:00 AM – 05:00 PM (PST)