Payment policy

Secure Payment Policy

At Hommere, we are committed to providing a secure, straightforward, and reliable transactional experience. By checking out and completing a purchase on our platform, you acknowledge and agree to the payment protocols detailed below.

1. Authorized Payment Gateways

To accommodate our customers, we support an array of trusted and fully verified payment methods, including:

  • Credit & Debit Networks: Visa, MasterCard, American Express, and Discover.

  • Express Digital Wallets: Shop Pay, Apple Pay, Google Pay, and PayPal.

  • Fulfillment System: All payments are routed and processed through Shopify Payments, ensuring the highest level of security for your financial credentials.

2. Transaction Security & Data Safeguards

Protecting your private data is a fundamental priority for us. We employ top-tier industrial security measures:

  • SSL Protocol: Our platform uses Secure Sockets Layer (SSL) encryption to safeguard your data during the transmission phase.

  • PCI-DSS Standards: Our payment processing infrastructure complies rigidly with the Payment Card Industry Data Security Standard.

  • Data Integrity: We do not record, store, or have access to your full credit card information on our internal databases.

3. Monetary Standards & Taxation

  • Currency: Every transaction is calculated and executed in United States Dollars (USD).

  • Sales Tax: Applicable state and local sales taxes are determined based on the destination zip code and are explicitly detailed prior to final purchase confirmation.

4. Cancellation Framework

If you wish to retract your purchase, we provide a 12-hour cancellation window immediately following the order placement. Kindly contact our help desk at support@hommere.shop to process a cancellation. Please note that once an order advances into production or handling, we cannot stop the shipment.

5. Unsuccessful Transactions

If your financial institution declines or fails to authorize a transaction, your order will remain unfulfilled. We advise attempting the purchase with a secondary payment option. Hommere is not liable for fulfillment delays stemming from payment rejection or verification holds.

6. Processing of Reimbursements

All monetary refunds strictly adhere to our Return & Refund Policy. Validated reimbursements are routed directly back to the initial funding source. Please allow approximately 10 business days for the credit to materialize on your financial statement, depending on your bank's processing speed.

7. Risk Management & Fraud Detection

To maintain a secure marketplace, we reserve the right to audit, hold, or cancel any transaction that exhibits high risk or potential unauthorized activity. Under such circumstances, our compliance team may contact you to verify identity metrics before unlocking the order.

8. Dispute Resolution & Chargebacks

We highly value customer satisfaction and prefer resolving transactional disputes amicably. If you encounter an anomaly with your billing or order fulfillment, please engage our support infrastructure before filing a formal chargeback with your banking institution.

Billing & Payment Assistance

For any questions regarding your billing status or payment verification, please reach out via our official channels:

  • Brand Name: Hommere

  • Inquiry Email: support@hommere.shop

  • Direct Phone: +1 916-897-6507

  • Corporate Address: 6916 Sunrise Blvd, Suite G, Citrus Heights, CA 95610, United States

  • Operational Schedule: Monday – Friday, 09:00 AM – 05:00 PM (PST)