Welcome to the Hommere help center. We believe in keeping things simple and clear for our shoppers. Below, you will find honest, straightforward answers about how we run our store, ship our products, and handle returns.
🛒 Ordering & Changes
How do I place an order?
Shopping with us is easy. Browse our store, add your favorite items to your shopping cart, and head over to the checkout page. Fill in your shipping address and payment details, and click confirm to complete your purchase.
Can I cancel or change my order?
Yes. You may cancel or modify your order before it is processed for fulfillment or shipped. Once your order has been prepared for shipment or handed over to the shipping carrier, it can no longer be canceled or modified.
Will I get a receipt for my purchase?
Absolutely. The moment your order goes through, our system automatically sends a clear order confirmation and digital invoice directly to your email address.
What should I do if my package arrives damaged or incorrect?
If your order arrives damaged or you receive the wrong item, please contact us at support@hommere.shop with your order number and clear photos of the issue. We will review your request and, if approved, provide a replacement or a refund in accordance with our Return & Refund Policy.
📦 Shipping & Delivery
Where do you ship your products?
Currently, we only ship to addresses within the United States. We do not offer international shipping at this time.
What is your daily order cut-off time?
Our daily cut-off time is 5:00 PM PST, Monday through Friday. If you place your order before 5:00 PM on a weekday, our team begins working on it that same day. Orders placed over the weekend or after the cut-off time will be handled on the next working day.
How long does delivery take?
Orders are typically processed within 1–3 business days. After shipment, delivery usually takes 5–7 business days. The estimated total delivery time is 6–10 business days, depending on your location and the shipping carrier.
How much do you charge for shipping?
We keep our rates simple. Standard shipping costs a flat fee of $3.99 for all orders within the United States. There are no hidden fees or unexpected costs when you check out.
Which shipping companies do you use?
We partner with top domestic shipping networks to ensure your items arrive safely. Your package will be delivered via USPS, FedEx, or UPS. Our system automatically chooses the best carrier for your specific location and package size.
How can I track my shipment?
As soon as your package leaves our hands, we will send you an email with a unique tracking number. Please give the shipping carrier about 24 hours to update their system so you can see the live tracking status.
🔄 Returns, Refunds & Exchanges
What is your return window?
We want you to love your purchase. If you are not happy with your item, we offer a 30-day return policy. This means you have exactly 30 days after receiving your package to get in touch with us and request a return.
Are returns free, and do you charge a restocking fee?
Yes, returns are 100% free. We do not charge any restocking fees ($0.00), and we will provide you with a pre-paid shipping label so you don't have to pay for return shipping. You will get a full refund of your original purchase price.
What condition must items be in to qualify for a return?
To get a full refund, your item must be in the exact same condition you received it. This means it must be brand new, unused, unworn, have all the original tags attached, and be kept inside its original box or packaging.
How do I start a return process?
Simply drop us an email at support@hommere.shop . Let us know your order number and why you want to return the item. If your return meets our window, we will email you a pre-paid return label along with clear instructions on how to send the package back to us.
When will I get my money back?
Once your return package arrives at our warehouse, we will inspect the item. If everything looks good, we will process your refund instantly. The money will automatically go back to the original card or payment method you used during checkout. Please allow up to 10 business days for your bank to clear and post the funds to your account.
Can I exchange an item for something else?
Yes, we are happy to help with exchanges within our 30-day window. If you need a different size or want a different item instead, please send an email to our support team with your current order details, and we will set things up for you.
💳 Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. If you prefer a faster checkout, we also fully support safe digital wallets like PayPal, Shop Pay, Apple Pay, and Google Pay.
Is it safe to use my card on your website?
Yes, your security is our main priority. Our entire store is protected by SSL encryption technology, which completely scrambles your data during transmission so no one can steal it. We are also fully compliant with PCI-DSS standards, meaning we never store your full credit card details on our own servers.
What currency do you charge in?
All prices on our store are listed in United States Dollars (USD), and all checkout transactions are processed in USD.
Will I be charged sales tax?
Sales tax is calculated based on the state and zip code you are shipping your order to. The exact tax amount will be clearly displayed on your screen right before you make your payment.
🏢 Store & Contact Info
